Frequently Asked Questions
1. What is the return process?
Yes, There is a form on our website. Click on this link for the form. Please print the form and complete it. Give your WASCO driver a copy with the return and keep one for your records. Within 7 business days you should see the credit for the return. Please note that this does not apply to W.B. Mason or special order returns. You can contact customer service via chat, phone or email on these.
2. What does inventory quantity mean if "Out of Stock" or "Back Order"?
Due to limited availability and due to vendor allocations from time to time products are harder to procure. We may normally keep this item in stock but due to either "just in time" inventory or product/material shortages it is best to place an order so as soon as item comes in you will be in the queue to receive the item based on order receipt date.
3. How do I get shop equipment repaired?
Place a tag on the item with the following information:
Dealership Name
Problem with equipment
Call with estimate
Contact info Name, cell # and email.
4. What does it mean if quantity says "Available, Call or Email"?
This are items that we do not stock in the normal course but are able to procure for you. We normally are abale to special order these items for you. Please note the "special ordered items" cannot be returned.
5. Can I access my statements, invoices and order history online?
Yes, you are able to access all of these by logging into your account. In the top right corner of the website is an avatar and when you click on the dropdown, chose "my Account". On the left hand side you will see various choices.
6. Can I save a list of most frequently ordered items?
Yes, There is a favorites list. Each item can be designated as a "favorite" by clicking underneath the item.
